“The Insulated World -The Screams of Alienation-”: to VIP Ticket holders who applied for the refund gift and were unable to attend the talk event

2020.09.11 NEWS

Considering that many of you cannot come to the After-Show Talk Event venue due to the spread of COVID-19 infection, we decided to register the event to make the video available on a special website We are glad to inform you that the special website is now available at the following URL:
 
https://direngrey.co.jp/special/tiw-movie/
 
To access to this website, you will need the 「After-show Talk Event受付番号 (Acceptance Number)」(an alphanumeric code starting at AT) and the e-mail address you registered in your application form.
Please note that in order to avoid unauthorized log in, we will manage all the login information on our side.
You may watch the footage from the same day as on your ticket, and you will be able to play it only 1 time. Please check your internet connection before to log-in.
 
■WARNINGS■
※1【受付番号(acceptance Number)】 will allow you to play the video 【1 time】.
※Please note that if you close your browser or are unable to load the page due to network issues after log in to the website, you will not be allowed to play the video again.
※Feature Phone devices are not supported by this video player.
※Log in information will be sent only to who did not attend the 「After-show Talk Event」.
※The special website will be available until 2020/10/31(Sat.)23:59.
※Any kind of video/audio registration, including screen capture, is strictly forbidden. Content leak will involve the shout down of the website.
 
If you are unable to log-in to the website, please e-mail us at the following address. Please note we will not reply to any other kind of enquiries except log in issues.
 
tiw_noreply@direngrey.co.jp
 
▼Please make sure your e-mail includes:
①After-show Talk Event受付番号 (acceptance number)
②Full Name
③Daytime phone number
④「a knot」 Member ID (if member)
⑤Details about the log in issue.
 
We are willing to reply to all the e-mails within 3 business days since the reception of the inquiry.
Depending on the number of inquiries, we may need more time to get back to you. We hope in your kind understanding.
※The 3 days count for inquiries sent on weekends / holidays will start on the following business day.
※Please check your e-mail settings and make sure to allow the e-mail reception from the address of above.
※Please note that iCloud, mac.com, Hotmail, au e-mails seems to have issues in receiving our e-mails. If you do not receive our response after a while since your inquiry, please write us again using a different e-mail address.

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