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“The Insulated World -The Screams of Alienation-”: update about ticket refunds

2020.10.01 NEWS

This is a notice to all the fans who applied to get tickets refund for the cancelled “The Insulated World -The Screams of Alienation-” shows, planned to be held at Pia Arena MM (Kanagawa) on July 23rd and 24th.
 
We have processed all the refunds and, starting from Oct. 2nd (Fri.), the applicants should be able to verify the wire to the bank account stated in the application form.
If you still are unable to verify the payment by Oct. 6th (Tue.), there may have been an issue with the banking information provided in the application, so please contact us within Oct. 8th (Thu.), including the following information:
 
 
■Pia Arena MM Refund Inquiry
 
Mail to:tiw_haraimodoshi@direngrey.co.jp
Object:ぴあアリーナ公演 返金未確認について (Pia Arena Shows – unable to verify refunds
e-mail body:
 
①Application Number (申請受付番号)
②Full Name
③Daytime phone number
④Bank information
 
 
Please note the service fees paid on the ticket(s) purchase will be refunded as follows:
 
<Tickets purchased at e+>
Ticket price + service fees on the number of tickets eligible for refund
 
※Please note that, as from the e+ guidelines, if you have purchased more than 1 ticket per show, and applied both for refund and the original refund gift, service fee cannot be refunded.
 
<Tickets purchased at 「a knot」>
Ticket fee+450JPY per ticket refunded
 
※Please note that if you have purchased more than 1 ticket per show, and applied both for refund and the original refund gift, service fee cannot be refunded.

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