DIR EN GREY OFFICIAL SITE

DIR EN GREY “TOUR20 疎外 (SOGAI)”, Osaka shows to be postponed: reschedule and refund information.

2020.03.25 INFORMATION

Thank you for your support to DIR EN GREY
We are sorry to inform you that the following 2 shows will be postponed:
 
DIR EN GREY “TOUR20 疎外 (SOGAI)”
2020/4/9(Thu.)【OSAKA】NAMBA Hatch
2020/4/10(Fri.)【OSAKA】NAMBA Hatch
 
The shows have been rescheduled as follows:
 
■RE-SCHEDULE INFORMATION
 

 
We deeply apologize to the all of you who were looking forward to attend these shows.
Please note your tickets (both physic or digital) will be needed to attend the rescheduled shows, so make sure to keep them until the day of the concert. We will not be able to re-issue your tickets for any reason.
 
All the fans who will not be able to attend the rescheduled shows will have their tickets (both physic or digital) refunded.
 
■Check HERE for information about refunds for ｢a knot｣ Ticket Presale

■Check HERE for information about DIR EN GREY ONLINE Ticket Presale・GALAXY BROAD CARD Ticket Presale・Official Website Ticket Presale and General Sales Tickets
 
《About refunds for ｢a knot｣ Ticket Presale》
｢a knot｣ Presale tickets for 4/9・4/10 shows in Osaka are planned to be shipped out on Mar. 26th (Thu.)
All the ｢a knot｣ members who are unable to attend the reschedule shows can have their ｢a knot｣ pre-sale tickets refund. Please read the conditions below and apply for refund within the term stated.
 
【IMPORTANT!】
※Only the ticket applicant may have the tickets refunded. The applicant should eventually apply for the refund of the tickets bought on behalf of other people.
※If you bought more than 1 ticket for the shows of above, you may apply for refund of all the tickets or of specific one(s) only.
＜example＞
Bought 4 tickets (1F Standing) for the Osaka show of Apr. 9th:
If you want to get refund for 2 tickets only → send back 2 tickets (need to have consecutive ticket number)
※Once your application is complete, you may not edit or change it. Please be pay attention while proceeding with the application.
 
【Refund Application Term】
Mar. 30th (Mon.), 2020～Apr. 10th (Fri.), 2020
※Tickets postmarked after Apr. 10th will be not refunded.
 
【How to send back the tickets】
Send the tickets within Apr. 10th (Fri.), 2020 (postmark) by registered mail (￥244).
※Please use registered mail only. We do not accept tickets sent with other shipping methods such as COD or express home delivery services.
※If you need more than 1 ticket to be refunded, please send them back all in the same envelope, no matter if they are for different shows.
 
〔What to send back〕
Unused ticket with counterfoil not torn off
(※If applying for refund of Exclusive Ticket make sure to send back also the Original Gift Claim Ticket)
 
〔Sent ticket(s) back within〕
Apr. 10th (Fri.), 2020 (postmark)
 
〔Send to〕
〒150-8691 JAPAN POST Co., Ltd. – Shibuya Post Office
PO Box No.211 Ticket agency
「DIR EN GREY Ticket Refund」
 
〔How to receive the refund〕
After receiving the tickets you sent back to the address of above, we will send to the address registered to ｢a knot｣ the receipt of money order for ticket fee and the registered mail fee (￥244).
The money orders will be sent out to your address within mid-May. Please reach to the information center if you still don’t receive yours by early June.
The money order receipt will be sent out by Postal Savings Center in a green envelope. Please bring it along with an ID document to the local post office to receive the refund.
※Please note that only the ticket price will be refunded. Other fee you may have eventually be billed to are not eligible for refund.
※We will refund the registered mail fee (￥244) only. If you have sent back the ticket by any other shipping method you may not ask for having the difference reimbursed.
※If you are unable to pick up the money order receipt shipped to your address, it will be reissued. In that case, the issuing fee will be withheld from the refund amount.
※If you still have to received your ticket(s) for the refund eligible show(s), please get in touch with the information center.
 
【Inquiries about the tickets refund】

Information Center (050-3821-0607 ※Weekdays 13:00～17:00)

《Tickets purchased through Ticket Agencies》
You will get your refund from the Ticket Agency you used to purchase your ticket. Please note you will need an unused ticket with counterfoil to apply for refund.
Refund procedure differs depending on each Ticket Agency. Please continue reading for more information.
 
【Refund Application Term】
Mar. 30th (Mon.) 2020, 10:00～Apr. 10th (Fri.) 2020, 23:59
※Application made after Apr. 10th will be not refunded.
 
◆about DIR EN GREY ONLINE Ticket Presale・GALAXY BROAD CARD Ticket Presale・Official Website Ticket Presale and e+ General Sales Tickets
⇒ Please note that the procedure will be different depending on the payment method.
Please check the “Refund Procedure Guidance” at the link below
【How to get refund】Refund Procedure Guidance http://eplus.jp/refund2/ (PC・Smartphone)
【e+ Customers Support】http://eplus.jp/qa/
 
◆Ticket Pia General Sales Tickets
⇒ Please note that the procedure will be different depending on the payment method.
Please check the “How to get refund” link below for more information.
【How to get refund】http://t.pia.jp/guide/refund.html (PC・Smartphone)
【Inquiries】Ticket Pia Information 0570-02-9111 (10:00～18:00)
 
◆Lawson Tickets General Sales Tickets
⇒ You can have your ticket refunded at your local Lawson or Ministop shop.
If you chose Convenience Store pick-up as delivery method for your ticket, you can get refund at any “Loppi” from the convenience store chain you chose for pick-up. (Ticket picked up at Lawson→“Loppi” in Lawson stores / Ticket picked up at Ministop→“Loppy” in Ministop stores
【How to get refund】http://l-tike.com/oc/lt/haraimodoshi/ (PC・Smartphone)
【Inquiries】Lawson Ticket Information 0570-000-777 (10:00～18:00)